How to remove "indicates required" from incident portal form?

[JordyZ]

Hi,

I'd like to remove "indicates required" from the incident portal form as I don't find it necessary. How do I go about doing this?

Thanks in advance.

[RaghavSh]

@JordyZ This label automatically comes for catalog items / record producers, which have a mandatory field to be filled in, if you don't have any mandatory field, it will go away.

To remove this even if you have mandatory fields , you will need to edit OOB "SC Catalog Item" widget, which is not recommended by servicenow. Additionally, it will not just affect create incident, but all catalog items because the widget which renders is "SC Catalog Item".

Please mark the answer correct/helpful accordingly.

[Veer · Accepted solution]

@JordyZ  its not recommended to remove the message, however if you would like to know where to change the same, right click on the form by holding control key, you will see below options.

Click on widget in editor, it will open the widget SC Catalog Item on widget editor. The widget is common across all  all catalog items and record producers, once you click on widget in editor you will see below screen.

Search the text in HTML Template you will find the same. comment it so that it will be removed from the widget.

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