How to remove "Required Information" message on all catalog items in Service Portal?

[kanishkab]

Hi all,

I'm trying to simplify the catalog item view in the Service Portal.

By default, below the Order button, there's a line that says "Required information" when mandatory fields aren't filled. Since these required fields are already marked with an asterisk (*), The Product owner feels this message is redundant and may clutter the UI.

I saw that this message is coming from the SC Catalog Item widget, but this widget is read-only and out-of-the-box, so I couldn't modify it directly. As a workaround, I cloned the widget, removed the line of code that displays the "Required Information" message(but i think this only hides the label), and saved it as a new widget.

My question is:
Can someone help me with the right html script and What is the best way to apply this custom widget across all catalog items on the portal so that it replaces the default SC Catalog Item widget?

Also, if anyone has done something similar before, could you please share the line of code that needs to be removed(or the condition to tweak) to stop showing the "Required Information" message?

[Ankur Bawiskar]

@kanishkab 

It's achievable. but why to do that?

I will suggest to train your customer about this rather than cloning the widget and making the changes and re-applying the cloned widget to the OOTB page.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Cheikh Ahmadou]

I suggest that also, better than updating OOTB

[Mark Manders]

So you are starting with technical debt before you are even using the platform? Why? It literally shows what information they should enter. And yes, those are marked with an asterisk, but what if you have a long form and then click 'order'? You can see immediately that you forgot a field. 
Just because you can, doesn't mean you should. Educate and train people instead of just blindly follow what is asked.