How to remove "Show Help" button from banner

Mo Lau · ‎12-08-2022

Greetings

Do anyone know how to remove this "Show Help" button from banner?

I am in Tokyo version and tried modifying these properties, but seems non-related.

glide.product.help_show

com.glide.embedded_help.enabled

Sagar Pagar · ‎12-08-2022

Set false value for below the system property -

glide.product.help_show - Controls whether the help icon, help.gifx, appears in (true) or is omitted from (false) the welcome banner.

com.glide.embedded_help.enabled - Active status of Embedded Help. Set to false to disable Embedded Help.

Thanks,
Sagar Pagar

The world works with ServiceNow

View solution in original post

Mohit_Gupta · ‎12-08-2022

Please mark below property as false:-

I hope this helps

Please mark my answer correct if this helps you

Thanks

Mohit

Mo Lau · ‎12-08-2022

I double tried mark it to false on both my comapny instance and developer instance.

Clear cache, and Re-login.

However the button is still there. Strange..

https://{instance}.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=95dc4715a9fe3dba012ed94024f674f5

Mohit_Gupta · ‎12-08-2022

Strange..!!

In my instance it's working fine should be fine in your instance too please check in incognito mode.

Thanks

Mohit

Mo Lau · ‎12-08-2022

Tried on in-private and even on other browsers, the Help button keep appearing.

Looks like I need to get help from support.