I need to be able to pull text from an email that is being sent from an alert system. The email has major HTML formatting so when I'm looking at the body_text the formatting is really bad compared what the original email looks like. I need to get a s...
I create an automated test but the reference qualifier I put on a field is not being enforced during testing. Shouldn't they be?? I've boiled this down to a simple example. I created a table with a reference field to the change_request table. I put a...
I have a UI Page that asks for users input from a drop-down, and then they select OK to initiate the workflow. I am noticing that the window is staying open while processing, which allows the user to click on the OK button multiple times. This cause...
We had a request to resolve an issue with a search that is tied to a Service Portal widget we created. The widget has a Search bar that is using angular js. It searches through the items on the page you're on. The gr query and pagination is happening...
I have need of a new UI action button located on the request item form (or task form, I don't really care which it's on) that creates a new task and copies all variable data from the RITM or another TASK and assigns it to a different group. I've got...
Good afternoon, I have a new table that I've built, Knowledge Tasks. This is an extension of the task table, and I have UI actions that create new knowledge tasks from incident, problem, etc. What I would like to do now is copy work notes and comment...
Hi I would like to change the css of the list component in UI builder.List View should be something like this@Brad Tilton :::Pls help! Thanks in advance
I've requirement to add users to group using catalog item in service catalog. I'm new to this please help me.
Hi,I need a document to be attached automatically to my change and problem request when user creates new change and problem tickets , so that user can download and fill the details in change and problem tickets. thanks
how can duplicate one catalog item
Hi All, In Virtual Agent Live Chat (in AWA) if end user initiate a chat for the first time and all agents in particular queue are available, so to whom the chat will be routed first. It will be in a sorting order by name of agents or is there anythin...
Hi All,I have a requirement where two variables in RITM and SCTASK should be editable only for the users who are part of specific group and should be editable by admin as well. Please help here.Thanks!
Hello, I have a Ui action button, when pressed it should take the date-time value from the clocked_in field and subtract the date-time value of the clocked_out field on my form. Then It should take the result, turn it into a string and then store it ...
I am having a schedule job which will run daily at 12am IST. When i manually use Execute Now, it was working as expected but not working at scheduled time mentioned I have kept Run as Global scheduler( time zone for Global scheduler is GMT so i conve...
i have created this flow that will assign the request to the request_for location service desk. if the requestor is from Toronto then it will assign it to the AV TOR group if from MOntreal then AV MTL group and so on.the issue i am facing, if the use...
