I am trying to refer to a record in a related list via a script in a workflow. In the Script Action form I have the option to use a getRelatedRecords(String, String) method. However, this method is not documented in the wiki nor can I find any inform...
Hello All, We have a Catalog Item in ServiceNow designed where we have a variable named CI Name on the form which is reference to CMDB CI table to select the CI Name while submitting the request. Now there is a requirement that whenever the catalog t...
Hi , I am working on integration, where I need to pull data from third party . I am using scheduled job to pull data (third party donot have API triggering functionality) . So i need to pull data using scheduled job and insert it to staging table. Ca...
Hi, I have created a scoped application and created a table that extends Task table. but all the fields are getting Read only to ITIL users (checked by impersonating) and working fine for Admins. have checked all ACL's as well. Please suggest.
Hi, I want to change the subject from the default subject of Email Client Template when I select a Quick Message. Please can you provide me the solution for this. Please note that I cannot make changes to the default Email Client subject and a new s...
Hello, I am creating a record producer. The first question is a select box (drop down menu with 10 choices). The questions are ordered from 001 - 010. Based on the selection other questions become visible (done via UI policy). The other questions, th...
Hi All, I have an issue with addEncodedQuery in my Script Include. I've just added the copied query and I am not able to save because the error... I cannot see where is the issue Script Include: //Amount of all of the RITMs from last month and with S...
Hi, I am unable to add attachments to the catalog item present in the Service catalog via ATF. ATF has provided two steps: 1. Add Attachments to Form 2. Add Attachments to Form(SP) Even after using the above steps, I am not able to achieve the functi...
Hi, We have a requirment to add Printer Friendly option on KB article in Service Portal page. Please suggest me how to achieve this?
Hi All, I want to hide field from for if created after today how to write a client script for this? Thanks in Advance, Prachi
Hi, We have make a Design Flow I San Diego, where we create an account for new users. The creation itself works, but I think we have a problem with the password. When we update the user field "password" e.g. with 123456 through Design Flow it is not ...
Hi, I do not see the javascript log/Field watcher window after setting the field to Watch in New UI. Did anyone notice this or it is just for me.
Hi Team, We are planning to Clone the Prod to Sub-prod including "Sys_user" table, my questions are 1. If we clone, will it create new accounts or update existing users accounts? 2. We have some web service accounts too, will it update the passwords...
when should i use dot walking and when should i use gliderecord in client script?
Hello, We are setting up Virtual Agent and I am not sure if I'm missing something. I've activated the following Plugins: - Glide Virtual Agent - ITSM Virtual Agent Conversations - Customer Service Virtual Agent Conversations I am watching some tr...
