Hi All, We're facing one issue on RITM tickets. If i change the RITM ticket form view from Catalog to Default view. I'm getting below error. User having all the necessary roles. Error :: Submit canceled due to a script error - please contact your S...
Our team is trying to put a background image that appears on every page of our Portal. We came across this article (https://www.cernasolutions.com/add-background-image-homepage/) that directed us on how to add a background image to a specific page a...
Hi all,Has anyone used the GlideappScriptHelper() to copy requests before. There is a copyRequest() function which copies the request and its associated requested item. I am trying to get the sys_id of the copied request. My eventual solution that I'...
I have an issue on my instance where workflows are getting auto completed after approvals are set, can somebody help? i.e: I raised a RITM where should create a task to my IT team but after manager approves request workflow seems that goes into all a...
What is the best practice to retry synchronous Outbound REST API calls? I am aware of the ECC Retry Queue but I believe that is only for aysnc API calls. Full context: I am doing the development in a Workflow. In my workflow for my Servce Catalog/RIT...
What is the easiest way(if Possible) to make a URL field require the text entered to be "http://www.something.com". I have the variable setup to be a URL. I have example text in there, but it doesn't require you to type in the http://www before sub...
Hi, I have a requirement to calculate the Expected Resolution date value for one of the field in the form for the new records only when we change some value to the other field.I am planning to write a client script for that, and not sure how do I id...
Hello,I am trying to find out if it is possible for me to customize the url of my instance. Currently, I have to log into my account to access instance. I would like to just type the url to access it. For example; emmanuel.service-now.com. My current...
I'm not at all familiar with the Demand Module, and I'm trying to determine how I can map a Catalog Request to a Demand. Wondering if anyone has some references or scripts that will help.
Hi, Can we write a test for client side like a unit test ? If it can, can you guys show me an example for my client script below function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; }...
Is there a way to change the container height when building service portal in designer?
Hi All,I am trying to get the value of shopping cart Quantity on a catalog client script. Once submitting the request, if quantity selected in more than 1, there should be a pop-up message.I tried couple of scripts but not getting quantity selected b...
Hi Experts, I need to get the records based on the following conditions/filters: I want a filter option called “Assigned Manager” that shows Incidents where the User Reference entered is: 1. The Manager of a User in the Assigned_to field, or 2. is th...
I want to make it available for users to enable/disable the Submit button for each Catalog Item in the SP from the Catalog Item view. Just like how the Add To Cart button in the SP widget can be enabled/disabled by the No Cart option: What I mana...
I'm trying to add a new check box field to the Istanbul Service Portal Shopping Cart, with the ultimate goal of the true/false value making its way to the Request, but, I'm stuck.What I've done so far:I've created the appropriate column on sc_request...
