Hi,I have a table u_groups with fieldsgrp_namegrp_typeI have build notification to send when record inserted where grp_type is emptyWhen the user receives the notification I want to add link to redirect to a catalog item 'Group Changes' with some pr...
Hi, Just wondering if anyone might be able to assist here? Trying to add a pop up window on closure on an incident so that if someone forgets to complete the resolution fields it will display in a pop up window.I have configured this on the 'resolve'...
Hello, Need help. I am working on UI action script. The goal is once the user click on 'cancel' button on this UI action, all Onboarding Task tickets (custom table) under the same Boarding Request (custom table too) will be updated to 6 = close skipp...
Hi All,I am calling a script include from an automated indicator, but it is not working. When i calling the same script from report it is giving me the count.Sys ID is javascript : new get_case_sys_id().get_caseid();Script Include:var get_case_...
Hi , Can anyone please which groups are required for approve changes request for each stage , can anyone please help me ,@Saurav11
I want to create a new record of company and department that doesn't exist already in servicenow. I need APIs to do so, as we can do the same from UI by clicking on new button. Can someone suggest me an API that will create a new record of company, d...
I have requirement for ITSM. on the requested item form we have section called related records which is OOB feature . I need to display change request lookup under related records section on requested item form. I tried in below way,created a new ref...
Hi Team, I have a requirement to call a workflow from a scheduled job and wanted to pass a group sys id to the workflow. Below is my script. function triggerapproval() {var temp = new GlideRecord('std_change_record_producer');temp.addEncodedQuery('ac...
Is there a way to select multiple checkboxes at once and make inactive/active or is this only achieved manually?
Our company is looking for a matured ITSM solution and we have shortlisted ServiceNow and Monday.comWe have very limited to no knowledge of Monday.com. The shortlisting was made on a vendor's recommendation. Does anyone know what the differences betw...
i have been creating atf test for over a month and realized my update set has not been current for most of them. I will need to move them to test soon. how do i go about making sure all my test are on this update set for deployment. Will i have to cr...
Hi Community, My team is developing a Service Portal application in ServiceNow. We have a page with a menu, two widgets, two outbound REST messages, and each widget makes an outbound REST call through oAuth profile to get the data from external sourc...
what is GlideURL and how to use it for uploading file ?
My company has developed a dashboard that is intended to run continuously, and, up until yesterday, it has worked very well. The dashboard is written using UIB (UI Builder) and uses the built in page refresh to cause list data to be reloaded every mi...
The User Roles Field TypeTake a look at the sys_user.roles field definition and you'll notice its type is "User Roles".Perform a "Roles = report_admin" query on the sys_user table and you'll notice that that field imposes a "Sys ID > IN > [sys_users ...
