How to remove Suggestion and Search Knowledge button?

Akkapolk · ‎03-26-2019

Mark Roethof · ‎03-26-2019

Hi there,

Do you want this to be changed on all task extended tables? Or just Change Request?

If Task extended, just change:

+ at the attributes: change knowledge_sarch=true into false.

If only Change Request, you could add an onLoad Client Script like:

function onLoad() {

	//Type appropriate comment here, and begin script below
	gel('lookup.change_request.field_name').outerHTML='';

}

Kind regards,
Mark

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Harsh Vardhan · ‎03-26-2019

right click >> configure dictionary and you will see the option suggestion just change it to none. then it will not visible.

Akkapolk · ‎03-27-2019

Hi Harshvardhan, Thank you very much.

Sharon Williams · ‎02-15-2021

This suggestion did not work. I changes the Choice from 'Suggestion' to 'None' and the action is still displaying next to the Short Description in the SCTASK. I even tried this update on my developer's instance and it did not work there either.

Harsh Vardhan · ‎03-26-2019

also in the attribute you will see

knowledge_search=true , replace it with knowledge_search=false