How to remove the incident SLAs component from Overview section in Service Operation workspace

[ilam334]

Hi Developers,

version: San deigo

we have urgent requirement to customize the Service operation workspace (remove the incident SLAs component from Overview section) and I have followed the steps like copying the overview variant and trying to remove the component, but I don't see components to remove instead got "Repeater" under carousel.

Please help in achieving it

Thanks in advance!!

Regards,

Nagaraju ilam

#Service Operation Workspace

#IT Service Management

[Mathias Rasmuss]

You have to overwrite the method in SowIncidentLandingPageUtilsSNC, this can be done from the script SowIncidentLandingPageUtils by copying the whole static async getVisualizationConfig(helpers, mode) into SowIncidentLandingPageUtils. From here you just configure the data to your needs.
If you do not have that script on your instance, create a new script like so: 

Then you should be able to make edit the code. 

Hope this helps

[Mathias Rasmuss]

There are also a good solution resume on a similar problem here:
https://www.servicenow.com/community/it-service-management-forum/service-operation-workspace/td-p/24...

[Harish Kota]

Hi @ilam334 

Go to this table - /sys_aw_list_category_list.do and search the Title - and mark them as Active=false, it will not Display in the List Categories.

Please hit Like/Accept as solution, if it works for you.

Thanks,

Harish Kota

[ilam334]

Hi @Harish Kota 

The table (sys_aw_list_category) mentioned in reply has list of records on Agent workspace, still tried to deactivate the SLAs one but no luck. Please assist.

Thank you!

Nagaraju ilam

[Mathias Rasmuss]

Hi @ILAM LAKSHMI NA  

In short you need to edit the SowIncidentLandingPageUtilsSNC by overriding it in SowIncidentLandingPageUtils. Configure the SLA card as you like in the "const visualizationConfig ".

You can try my solution from another similar question.

https://www.servicenow.com/community/itsm-forum/service-operation-workspace/td-p/2413082

Hope this helps. 

Best regards Mathias