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How to Report Time Difference Between RITM Approval and Catalog Task Closure?

Sachin G K1
Kilo Sage

‎06-09-2025 06:45 AM

Hi All,
I'm trying to create a report (ideally a graph) in ServiceNow to show the time difference between when a RITM is approved and when its related Catalog Task is closed. How to achieve this?


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2 REPLIES 2

AndersBGS
Tera Patron
Tera Patron

‎06-09-2025 01:33 PM

Hi @Sachin G K1 ,

 

 don’t really get your question? what is the business value and what is it from a business perspective that you would like to measure?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Bidduam
Tera Guru

‎06-09-2025 06:14 PM

@Sachin G K1 you could look at setting up an SLA rule that runs at the sc_task level and doesn't have a 'pause' clause.

That would time the task and stop timing when it is closed if the rule is all setup correctly.

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