How to restrcit a certain assignment group to be used on all tables

[migcardona]

Hello!

I am trying to restrict EVERYONE from using the "All Users" group as the "Assignment Group" field on ALL TABLES. So that users can't accidentally assign the "All Users" group to a ticket and everyone gets alerted.

[Dr Atul G- LNG · Accepted solution]

Quick and simple

Create a new group type and assign to this group.

and make sure Assignment group shouldn't have this in condition.

[migcardona]

I don't understand.

I tried adding a condition so the group named "All Users" can't be used in the "Assignment Group" field but "Group" doesn't even populate as a variable to make a condition from.

Also, this is only editing the INCIDENT TABLE, I need this for ALL TABLES like REQ, RITM, SCTASK TABLES etc.

[migcardona]

I don't understand.

I tried to make a condition so that the Group "All Users" cannot be assigned in the "Assignment Group" field but the Group variable does not populate in the condition statement. Only "Group Email" does.

Also, this change will only effect the Incident table but I need this on ALL tables such as, REQ, RITM, SCTASK etc. as well.

How can I block the All Users group from being used on any Assignment Group field on any ticket type/table.

[migcardona]

@Dr Atul G- LNG 

I created a new group type and assigned it to the group that was giving me issues. In this case it was the "All Users" group. Once I did this, the "All Users" group no longer shows on ANY table (ticket type e.g. incidents , task, etc) since the "All Users" group no longer satisfies the Reference Condition which is "Type is null".
Your delivery was a little vague for a beginner but I thank you for helping me find something that works!