I am working on a requirement in ServiceNow where I need to restrict users from accessing the backend view of a request record when they search for its request number.
Currently, when a user enters a request number (e.g., REQ0013699) in the search bar, it redirects them to the detailed backend view of the request. However, I want to achieve the following:
- Ensure users can only see requests they are authorized to view (e.g., their own requests).
- Redirect the search result to a user-friendly view or a filtered list of requests instead of the backend details
- I have explored ACLs, Search Sources, and custom views but need guidance on the best approach to achieve this without breaking the existing functionality.
