How to restrict the user to update the end date field

[msc]

Hi All, 

 have a requirement that i need to restrict the user be applied cmdb ci outage records that will allow the record to be modified up to 72 hours after the recorded End Date/Time by any ITIL user. After 72 hours from the End Date/Time, the modification can only be performed by group members of these select groups:

• Cloud Outage group

• OnPrem Outage group

• Admin group

In addition, if a user wants to modify the Unplanned Outage record after the 72 hours and they are not a member of one of the approved groups, display the following message,

“Users cannot modify Outage records more than 72 hours past the recorded End Date/Time. If you need this record modified, please navigate to the Service Catalog and select the “Modify Outage Record” request.”

Please help me on this.

[Gummagatta Hars · Accepted solution]

Hi @msc ,

This can be done through a before update business rule. I have shared the script and screenshot of the error when other users tries to update the outage which is more than 72 hours. I am not validating the ITIL role as the ACL's by default will not allow other users to access outage records, if required you can add.

Let me know in case if you have any further queries.

If the solution shared works for you, please "Accept as Solution" and mark " Helpful." 

Thanks,

Gummagatta Harshavardhana

Before update business rule script -

    var begin = new GlideDateTime(current.begin); //outage begin date
    var end = new GlideDateTime(current.end); // outage end date

    // Duration in hours


    var dur_seconds = gs.dateDiff(begin, end, true); // returns the number of seconds as String
    var dur_hours = Math.round(dur_seconds / 3600); // Math.round() is optional and will round the number to the nearest integer

    if (dur_hours > 72) {
        if (!(gs.getUser().isMemberOf('Hardware') || gs.getUser().isMemberOf('OnPrem Outage group') || gs.getUser().isMemberOf('Admin group'))) {
            current.setAbortAction(true);
            gs.addErrorMessage('Users cannot modify Outage records more than 72 hours past the recorded End Date/Time. If you need this record modified, please navigate to the Service Catalog and select the Modify Outage Record request');
        }

    }


})(current, previous);

Error Screenshot -