How to send an email notiffication to assigned to based on Follow up date in flow designer

Bala13
Kilo Guru

HI,

In demand module, we have a Follow up field which is Date type. When the state is set as "Awaiting" then Follow up date will be visible on the form. Then user will be picking up the follow up date.

Then, we have a flow designer to send the notification on follow up date to Assigned to user. If the assigned to is empty, then email notification should be triggred to Assignment group.

Issue is, email notification is not getting triggered. Please help me with this.

 

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Please help me with the request above and do the needful.

 

 

 

 

 

1 ACCEPTED SOLUTION

Hi,

Something like this

1) flow triggers when Follow up field Changes and IS NOT EMPTY

Run trigger -> For each unique change

2) then use Wait for Duration flow logic

3) then use IF activity to check assigned to is empty or not and based on that include assigned to or group in Send email activity

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

22 REPLIES 22

Hi,

like this

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Don't give any value when you are checking empty

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Check if Assigned to is not empty -> don't give any value to compare

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar -

 

As suggetsed, Until this i have done Ankur.

So, now how to send the email notification to assigned to user if it is not empty?

And if its empty, then send an email to Assignement group.

Could you please help me on this ankur?

I need to send a follow up notification on the basis of Follow up field.

 

If follow up field is set as 22-03-22, then email notification should be sent to assigned to user on demand record.

How to achieve this @Ankur Bawiskar 

I already shared it above

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

HI Ankur,

I have designed the flow as per the suggestion provided. But i am unable to design the email notification in flow designer.

Please help me to achieve this requirement.

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