- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-20-2022 09:18 AM
HI,
In demand module, we have a Follow up field which is Date type. When the state is set as "Awaiting" then Follow up date will be visible on the form. Then user will be picking up the follow up date.
Then, we have a flow designer to send the notification on follow up date to Assigned to user. If the assigned to is empty, then email notification should be triggred to Assignment group.
Issue is, email notification is not getting triggered. Please help me with this.
Please help me with the request above and do the needful.
Solved! Go to Solution.
- Labels:
-
Scripting and Coding
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-21-2022 12:08 AM
Hi,
Something like this
1) flow triggers when Follow up field Changes and IS NOT EMPTY
Run trigger -> For each unique change
2) then use Wait for Duration flow logic
3) then use IF activity to check assigned to is empty or not and based on that include assigned to or group in Send email activity
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-21-2022 12:21 AM
Hi,
like this
Don't give any value when you are checking empty
Check if Assigned to is not empty -> don't give any value to compare
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-21-2022 01:06 AM
As suggetsed, Until this i have done Ankur.
So, now how to send the email notification to assigned to user if it is not empty?
And if its empty, then send an email to Assignement group.
Could you please help me on this ankur?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-21-2022 01:12 AM
I need to send a follow up notification on the basis of Follow up field.
If follow up field is set as 22-03-22, then email notification should be sent to assigned to user on demand record.
How to achieve this
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-21-2022 01:46 AM
I already shared it above
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-21-2022 02:31 AM