How to send an email notiffication to assigned to based on Follow up date in flow designer

[Bala13]

HI,

In demand module, we have a Follow up field which is Date type. When the state is set as "Awaiting" then Follow up date will be visible on the form. Then user will be picking up the follow up date.

Then, we have a flow designer to send the notification on follow up date to Assigned to user. If the assigned to is empty, then email notification should be triggred to Assignment group.

Issue is, email notification is not getting triggered. Please help me with this.

Please help me with the request above and do the needful.

[Bala13]

notification is already created with event.

So we need to fire the event from flow designer to send the anotification to assigned to user if not empty.

PLease let me know how to proceed this in flow designer?

[Ankur Bawiskar]

Hi,

for firing event use this Create Record action

ensure to set correct recipient as assigned to or group in your IF action

this is just an example

Regards
Ankur

[Bala13]

Ankur,

I have done the flow designer event as below. There is already a notification exists in notifications module on follow up email. So the same event i have triggered from flow designer. 

If assigned to is there on demand reccord, email should go to assigned to / else it should go to assignment group.

Please check whether i done it properly or not. Let me know if there is any modification please

[Ankur Bawiskar]

Hi,

I assume in your notification you have mentioned Event parm1 contains recipient - True

Now when you send email to Assigned to include Assigned To email

When you include Group then just mention the Assignment Group

I didn't get where and why are you stuck as I already provided the complete logic

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

[Bala13]

Working on it Ankur, Will update you the status on this.