How to send approval based on field updation in catalog item

[Nani18]

Hello Experts,

I have created a catalog item. In the catalog item i have created 8 fields

1. Computer CI (referenced to cmdb_ci_computer table)

2.Name (String)

3.Install status ( Choice)

4.Assignment group (Reference)

5.Workshift (Choice)

6.Business Domains (referenced to business_unit table)

7.Application Service (referenced to application table)

8.Where it is used (referenced to cmn_location table)

Once user select Computer CI then all 7 fields will autopopulate.

Now my requirement is  

1 . If user is updated only Name and Install status we want to send an approval to selected computer CI ==> owned by person.

2.If user is updated only Business Domains and Application Service then We want to send an approval to Selected Computer CI ==> Application Service==> Assignment group.

How to achieve this by using workflow...? 

And my one more question is how to know that user how many fields updated or modified in catalog item. 

Best Regards,

Nani

[Dr Atul G- LNG]

Hi @Nani18 

For this, you need to write script 

As to compare the old value and new value and on basis of that create a approval activity.

[Nani18]

Thank you @Dr Atul G- LNG 

What was that script ...? Could you please share me the script that will helpful for me. I am first time seeing this type of  requirement.

Best Regards, 

Nani

[Dr Atul G- LNG]

Hi @Nani18 

I dont have full set up but try like thsi

I use one catalog item and try to compare.

[Ankur Bawiskar]

@Nani18 

you can advanced script in the user approval activity and set the approver user or group

In the advanced script you can get to know the variable values and use IF condition

Something like this and you can enhance for your requirement

Handle it with multiple IF, ELSE statements

// Set the variable 'answer' to a comma-separated list of user ids and/or group ids or an array of user/group ids to add as approvers.
//
// For example:
//       answer = [];
//       answer.push('id1');
//       answer.push('id2');

answer = [];
if(current.variables.nameVariable && current.variables.install_status_variable)
	answer.push(current.variables.computer_ci_variable.owned_by.toString());
else if(current.variables.business_domainVariable && current.variables.application_serviceVariable)
	answer.push(current.variables.computer_ci_variable.appServiceField.assignment_group.toString());

If my response helped please mark it correct and close the thread so that it benefits future readers.