How to send approval reminder after 2 days using schedule job twice

Sujay Sankpal
Tera Contributor

Hi Community,

My requirement is quite simple but still bit confused. 

1. A approval reminder should be triggered after 2 days i.e. on 3rd day if no action is taken.

2. The approval should trigger after 2 days i.e. on 3 day and still no action is taken then again wait for 2 days and then trigger notification on 5th day. Preferable approach currently I'm following is of scheduled job.

 

In approval table I'm trying to build a condition but it's not correct.

Any help would be deeply appreciated.

 

Thank You,

Sujay

1 ACCEPTED SOLUTION

Then give a try to flow designer as I mentioned. You can build this without code. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

7 REPLIES 7

How you are recording NO Action is taken? - fetching the state of approvals, if state is 'requested' then a notification should triggered.

 

On which table you want to set this notifications - Approval table

 

 

Then give a try to flow designer as I mentioned. You can build this without code. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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