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01-05-2024 02:00 AM
Hi Community,
My requirement is quite simple but still bit confused.
1. A approval reminder should be triggered after 2 days i.e. on 3rd day if no action is taken.
2. The approval should trigger after 2 days i.e. on 3 day and still no action is taken then again wait for 2 days and then trigger notification on 5th day. Preferable approach currently I'm following is of scheduled job.
In approval table I'm trying to build a condition but it's not correct.
Any help would be deeply appreciated.
Thank You,
Sujay
Solved! Go to Solution.
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01-05-2024 02:19 AM
Then give a try to flow designer as I mentioned. You can build this without code.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-05-2024 02:17 AM
How you are recording NO Action is taken? - fetching the state of approvals, if state is 'requested' then a notification should triggered.
On which table you want to set this notifications - Approval table
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01-05-2024 02:19 AM
Then give a try to flow designer as I mentioned. You can build this without code.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-05-2024 02:12 AM