How to send attachments from jira to servicenow using jira spoke

[govardhan2]

Hi All,
we have integrated bi-directional integration from jira to snow and snow to jira and i am able to send attachments from snow to jira ,but i am having difficult sending attachments from jira to snow using jira spoke (copy of oob sub-flow ).

any help or suggestion would be great .

[Swapnil Soni1]

Hello Govardhan,

Check the below link might this help you

https://hi.service-now.com/kb_view.do?sysparm_article=KB0829313

If this help please mark correct or helpful.

Thanks

[Shruti Kamboj]

I have gone through all the steps as mentioned in this KB article. Still, not able to add the attachment to my record.

[Ankur Bawiskar]

Hi Govardhan,

As per docs JIRA spokes can be used when an event occurs in the Now Platform.

ServiceNow controls the trigger of integration, remote system (in this case Jira) is the receiver of the commands.

Such as incident created in ServiceNow you can use Create issue.

You can send attachments from ServiceNow to JIRA.

So I believe out of the box it won't handle the vice-versa i.e. spoke able to handle the incoming attachment and adding to specific record.

I think you need to handle this using custom API approach.

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/integrationhub-store-...

Regards
Ankur

[PraveenGoud1]

Hi Govardhan,

please do let me know the process of uploading attachment from snow to jira.

I am facing issue in uploading file its says -- the request doesn't contain a multipart/form-data or multipart/mixed with status code - 500

I am REST API approach.

Thanks,

Praveen