How to send attachments from servicenow to jira

[govi1]

Hi All,

We have integrated Snow to Jira with the help of the integration hub (Jira spoke ), we have successfully mapped the fields and able to send the updates and receive updates from Jira.

As an OOB we have "copy attachment " spoke which should copy the attachment incident and send it to the Jira issue.
Which is not happening now.

Just want to check what data pill to be added to get the attachments.Below is the image for reference .

Regards,

Govardhan

[Ankur Bawiskar]

Hi Govardhan,

As per the message it shows; I believe you need to get the sys_attachment record sys_id and include that in the Attachment via data pill

you already have incident record; you can query sys_attachment table with this incident record sys_id and use that output in the Attachment to send

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[govi1]

HI Ankur,

I am i have done the same, but still result is same.

if you are in India can we have a quick call over mobile or zoom session?

Regards,

Govardhan

+91-9573265595

[Ankur Bawiskar]

Hi Govardhan,

I haven't worked extensively on flow designer and that too never used JIRA in that.

Regards
Ankur

[Ankur Bawiskar]

Hi Govardhan,

Did you get an update on this? workaround or solution?

Regards
Ankur

[govi1 · Accepted solution]

Hi All,

I have got an answer for this .

We need a lookup attachment table first and then we can user the catchment activity.

Regards,

Govardhan