how to send CC,BCC in email notifications

Gangadhar540-
Tera Contributor

how to send CC,BCC in email notifications

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Gangadhar540- 

 

You can write notification email script like this

 

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

// Add your code here

var user = new GlideRecord("Query your table");
user.addQuery("Apply filter");
user.query();
while(user.next()){
email.addAddress("bcc",user.getValue('email_address'),user.getValue('name'));

email.addAddress("cc",user.getValue('email_address'),user.getValue('name'))
}


})(current, template, email, email_action, event);

add this mail script into your notification

 

https://www.servicenow.com/community/developer-forum/trying-to-add-cc-to-a-email-notification-throug...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Gangadhar540- 

 

You can write notification email script like this

 

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

// Add your code here

var user = new GlideRecord("Query your table");
user.addQuery("Apply filter");
user.query();
while(user.next()){
email.addAddress("bcc",user.getValue('email_address'),user.getValue('name'));

email.addAddress("cc",user.getValue('email_address'),user.getValue('name'))
}


})(current, template, email, email_action, event);

add this mail script into your notification

 

https://www.servicenow.com/community/developer-forum/trying-to-add-cc-to-a-email-notification-throug...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************