How to send email to specific person after user submitting request item

Junyu · ‎05-30-2022

Dear all,

I created a catalog item and I want the specific person(such as admin) will receive the notification email when the user submits the request through this catalog item. How do I do that?

suvro · ‎05-30-2022

Go to Workflow Editor

Open the workflow you want to edit , then checkout the workflow

Then from the core tab drag and drop the notification activity in the workflow

Then open that activity to configure it as per your requirement. Then Publish the workflow

View solution in original post

Ankur Bawiskar · ‎05-30-2022

Hi,

So the email body should contain the text present in Description variable and email should go to email address variable present on form?

If yes then it's possible

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Junyu · ‎05-30-2022

Hi,

Thanks for your reply, could you show me any details or tutorials about how can I do that?

Ankur Bawiskar · ‎05-30-2022

Hi,

So what did you start with?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Junyu · ‎05-30-2022

Hi,

From my point of view, I need to edit the workflow including triggers and actions.

When the user submits an incident in this catalog item, the workflow will be triggered and send the email, is it correct and how to do it?

Regards,

Junyu