How to send email to specific person after user submitting request item

[Junyu]

Dear all,

I created a catalog item and I want the specific person(such as admin) will receive the notification email when the user submits the request through this catalog item. How do I do that?

[Ankur Bawiskar]

Hi,

yes in workflow you can use Notification activity and include the email addresses as recipient and email body as the variable content

Regards
Ankur

[Junyu]

Hi,

Is there any Notification activity for me to use directly? Or I need to write this workflow on my own.

Regards,

Junyu

[Ankur Bawiskar]

Hi,

there is OOB Notification activity in workflow; you can use that

I would suggest you to go through ServiceNow docs for more help

Workflow notification activities

Regards
Ankur

[Ankur Bawiskar]

@Junyu 

Glad that you got the approach.

I already mentioned the same approach 3hours ago to use workflow notification activity.

It's just that I didn't share the screenshot and details steps considering that those can be easily found on ServiceNow Docs.

Regards
Ankur

[suvro]

Hi Junyu,

You can use notification activity in workflow to send email to a specific user.

Kindly mark my answer Correct if it resolved your issue