How to set a Priority field value onLoad only

ss123
Tera Contributor

Hi!

 

We have a requirement where we need to set the Priority to field to --None-- (this is from the Dropdown with None) when a case form is newly created and HR Service = "HRServ1" (sample only)

 

I achieved this using UI Policy but the problem is, when we changed the Priority value to other options then click  Save or Update button, it goes back to Priority value "--None--"

 

Thanks in advance

1 ACCEPTED SOLUTION

Harish KM
Kilo Patron
Kilo Patron

Hi UI Policy will not work for this since it will run on each onload, you can go for before insert Business rule and set priority to none as this BR will run only once that is during case creation.

HarishKM_0-1690339127552.png

HarishKM_1-1690339140571.png

 

Regards
Harish

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11 REPLIES 11

I tested in my PDI my BR works fine during case creation and I can change priority to other options.

Regards
Harish

ss123
Tera Contributor

Thank you harish. validated that this Br is working to other fields but not to Priority field. Maybe there's other configuration on the field.