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07-25-2023 05:54 PM - edited 07-25-2023 06:01 PM
Hi!
We have a requirement where we need to set the Priority to field to --None-- (this is from the Dropdown with None) when a case form is newly created and HR Service = "HRServ1" (sample only)
I achieved this using UI Policy but the problem is, when we changed the Priority value to other options then click Save or Update button, it goes back to Priority value "--None--"
Thanks in advance
Solved! Go to Solution.

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07-25-2023 07:39 PM
Hi UI Policy will not work for this since it will run on each onload, you can go for before insert Business rule and set priority to none as this BR will run only once that is during case creation.
Harish

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07-25-2023 08:28 PM
I tested in my PDI my BR works fine during case creation and I can change priority to other options.
Harish
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07-25-2023 08:36 PM
Thank you harish. validated that this Br is working to other fields but not to Priority field. Maybe there's other configuration on the field.