How to set Approve on Order Guide - Request?

[toneyvecchio1]

Greetings!

I was wondering if I could get any insight of how to work towards setting an approver prior to an Order Guide kicking off its child Request Items/Catalog Items. I know I can set workflows at the Catalog Item but that can give 4 separate approvals with 4 different items in some scenarios - I am looking to gate the request until approval.

I have added a ref field on the Req to show the originating Order Guide (Based on: » This Blog post)

I went to System Policy > Rules > Approval where I constructed a new Approval Rule, with first Order

I even had my ah-hah moment when I found a setting and thought I had it @ Catalog Policy > Properties

Yet my Request ends up with State "Approved". Am I approaching this the wrong way? Missing something?

[BryanS413339635]

Did you ever get a solution for this? I have a very similar requirement.

[toneyvecchio1]

Unfortunately no new info, we ended up changing focus of SN development towards other modules and hope to return to Order guides and Service Catalog in the future.

[Bishnu Prasad]

It’s a workaround instead of configuring approval on Request level.

Lets say we have 2 RITMs under an Order guide, you want to run the approvals/not to set approvals of 2^nd RITM based on first RITM.

Create a business rule to query the current request number in requested item table, condition =   after update.

Sample  :

var item1 = current.cat_item.getDisplayValue();

                if (item == 'First item name where you want to put approval’)

                                {

                                                var REQ = current.request.sys_id;

                                                var stage = current.stage;

                                                if(stage == 'fulfillment')

                                                                {

                                                                                var item2 = new GlideRecord('sc_req_item');

                                                item2.addQuery('request',REQ);

                                                item2.addQuery('short_description','2^nd item name, where ');

                                                item2.query();

                                                if(item2.next())

                                                                {

                                                                                var number = item2.number;

                                                                                item2.state = '168'; // it will set the 2^nd RITM’s state into In progress

                                                                                item2.update();

                                                       }

                                                      }

 Now in 2^nd RITM’s workflow, put a timer of your choice, and check for the condition (if state == ‘In progress), so once the first RITM will be approved, it will set the 2^nd RITM state into In progress and hence your tasks will be triggered without asking for any approval.

So, in short you will have to approve your One RITM , and for rest of RITMs you can directly create catalog tasks.