How to set assigned to field with one person name and else assigned to will be mandatory on RITM for

SHAIK MAHABOOB2 · ‎06-08-2023

Hi Community,

I want to set assigned to field with one user name(Able Tutor) on particular condition else assigned to field will be mandatory.

Condition: Short description is Application support assigned to field need to set with Able Tutor.

else assigned to will be mandatory.

We can achieve this with client script or ui policy but not sure how i will prepared script for this.

Any one help on this?

Manmohan K · ‎06-08-2023

Hi @SHAIK MAHABOOB2

You can use below code in a client script for achieving your requirement

if (g_form.getValue('short_description') == "SSO Application Integration") {

        g_form.setValue('assigned_to', '62826bf03710200044e0bfc8bcbe5df1');  //sys_id of Abel Tuter

    } else {

        g_form.setMandatory('assigned_to', true);

    }

View solution in original post

Prinssi · ‎06-08-2023

Hi Shaik,

You might want to consider creating an assignment rule for this scenario. After that, you could set a UI Policy, where state is not new, and assigned to is empty, then make assigned to mandatory.

SHAIK MAHABOOB2 · ‎06-08-2023

Hi Prinssi,

Thank you for your response.

I am applying the same logic but not luck, still assigned to is not filling automatically.

Prinssi · ‎06-08-2023

Did that record exist already? Or was it a new record? The assignment rules run when a case is created on the designated table.

SHAIK MAHABOOB2 · ‎06-08-2023

It is new record.