How to set assignment group from catalog item when a request is submitted

[dfsdf]

Hi, I have created a service catalog item. When a user orders it, the request that is created should be assigned to a specific group. Please, help me achieve this.

[dfsdf]

I prepared this code snippet but it does not work.

My Br configuration:

(function executeRule(current, previous /*null when async*/) {

	// get request number from tirm record
	var requestNumber = current.request;
	var reqNumberOfRequest = '';
	var req = current.request.getRefRecord();
	// glide record on request table
	var gr = new GlideRecord('sc_request');
	gr.addQuery('number','=',requestNumber);
	gr.query();
	if(gr.next()){
			req.assignment_group = 'tttttttttttttttttttttttttttttt'; // HR group sys_id
			req.update();
	}
	
})(current, previous);

[Ankur Bawiskar]

Hi,

Your BR is on which table?

Regards
Ankur

[dfsdf]

In sc_req_item  table

[Ankur Bawiskar · Accepted solution]

Hi,

this should work

(function executeRule(current, previous /*null when async*/) {

	var requestSysId = current.request;	// this would give you sys_id so use sys_id in query below
	var gr = new GlideRecord('sc_request');
	gr.addQuery('sys_id','=',requestSysId);
	gr.query();
	if(gr.next()){
			gr.assignment_group = 'tttttttttttttttttttttttttttttt'; // HR group sys_id
			gr.update();
	}
	
})(current, previous);

Regards
Ankur