How to set assignment group

Mi4 · ‎05-21-2020

Hi,

I want to set an assignment group by a variables in the record producer.

This option will increase in the future.

Can these be achieved with assignment rule lookup?

Or do you create a custom table and make a mapping table to handle it?

Can it be done only with business rule?

I'm looking for a way that is as standard as possible and easy to manage without scripts.

Regards,

Mohammad Danis1 · ‎05-21-2020

Hi,

I am assuming you have Category and SubCategory Field avaiable on the target table ?

If yes, then I would suggest you to go with Assignment Rule rather than the Assignment look up Rule :

You can create An Assignment Rule :

And to populate Assignment group you can script under script part something like :

if (current.category == "Hardware" && current.sub_category== "Hardware")
    current.assignment_group.setDisplayValue("ABC"); 
 else if (current.category == "Software")
  current.assignment_group.setDisplayValue("XYZ");
else if (current.category == "Malware")
current.assignment_group.setDisplayValue("Security");

Let me know, if that answers your question and mark my answer as correct / helpful.

Kind Regards,
Mohammad Danish

View solution in original post

Mi4 · ‎05-21-2020

Hi,

Thank you very much.

I'll try to install the plugin.

By the way, I would like to use this category and sub-category as an option for employees inquiry.

Is this something weird?

Regards,

Kieran Anson · ‎05-21-2020

Hi Mi,

As they're just variables on your record producer, I don't see that being an issue

Swapnil Soni1 · ‎05-21-2020

Hi Mi,

Please go through the link might this helps you

https://community.servicenow.com/community?id=community_question&sys_id=54b9c3e5db5cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=b03b0beddb5cdbc01dcaf3231f96...

Mark my answer helpful or correct if this works for you.

Thanks

Swapnil

Mi4 · ‎05-21-2020

Thank you.

I will do this.

What do you think of setting a ssignment group in a record producer script?

How do you feel about management?

Regards,

Swapnil Soni1 · ‎05-21-2020

Hi,

If you're using the script field in the record producer, you can just use the following to set the assignment group:

current.assignment_group = 'sys_id of the group';

And in 2nd question, I don't understand the management of what?