How to set default value to assignment group?

[swathigangadhar]

How to set default value to assignment group on incident form?

[Anurag Tripathi]

Hi Swathi,

Just have an onload client script on incident form and populate the assignment group in there. I guess that is the easiest way to do this.

[Ankur Bawiskar · Accepted solution]

Hi Swathi,

you can set it using default value by giving the sys_id in default value. But create dictionary override since it is task based field and you only want this for incident table. Go to incident form, configure dictionary for assignment_group. there you will see a related list for Dictionary override -> click new and below form will open

populate the sys_id of the group you want as default value.

Or else you can populate that in onLoad script.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Anurag Tripathi]

I would strictly advice NOT TO use the default value in dictionary as it goes and updates all the blank columns in the entire table which can , in a lot of situations, have a very negative impact on the performance.

[bhoomikabisht]

Hi Swathi,

You may use an assignment rule with default condition(there might be some condition when you want a default assignment group, you may define that) to populate default assignment group.

Just go to System Policy > Rules > Assignment and create new rule as per your requirement.

Hope this will help you.

Please like or mark correct if this helps you.

Thanks & Regards,

Bhoomika Bisht