Hi Swathi,
you can set it using default value by giving the sys_id in default value. But create dictionary override since it is task based field and you only want this for incident table. Go to incident form, configure dictionary for assignment_group. there you will see a related list for Dictionary override -> click new and below form will open
populate the sys_id of the group you want as default value.
Or else you can populate that in onLoad script.
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
In this case I would use out of the box functionality for a business rule where I define what fileds should be filled out (dynamic).
- Create a new Business Rule that runs on desired table (Incident in this case)
- When to run tab: When = display (on page load)
- Actions tab: Assignment group: To (dynamic) One of My Groups
If the active users have more then one group, this will call for manual entry, but if the user only have one group, the correct group will be displayed.
