How to set dependencies in a multi-line variable set (catalog item) selection box
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04-17-2025 10:14 PM
Hello.
I am currently creating a multi-line variable set of catalog items.
There are five SelectBoxes in the multi-line variable set.
Since we want to display the choices from the second SelectBox(2階層目) in such a way that they have a dependency, we have configured the settings as follows.
Here is where I am having problems.
I set the Reference qualifier in the third SelectBox(3階層目) as well as the second SelectBox(2階層目), but when I check from the Portal, the choices are not displayed.
I further checked and found that in the SelectBox(1階層目) -> Lookup SelectBox(2階層目), the dependency (Reference qualifier) works correctly and the choices are displayed, but in the Lookup SelectBox(2階層目) -> Lookup SelectBox(3階層目), not even the choices with the dependency are displayed.
Does anyone know of a solution?
Thank you in advance for your help.
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04-17-2025 10:29 PM
try to add this in variable attributes of 3rd variable and see if that works
ref_qual_elements=two
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-17-2025 10:35 PM
I tried adding the following to the variable attribute of the third variable, but it did not resolve the issue.
ref_qual_elements=two
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04-17-2025 10:32 PM
also check this link
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-17-2025 11:57 PM
Thank you for sharing the Knowledge article.
Resolution
To fix the problem, switch the lookup value field to display
I am not sure what specific resolution action to take.
I am sorry, but could you please help me?