How to set dependencies in a multi-line variable set (catalog item) selection box

Koki Sugimori
Tera Contributor

Hello.

 

I am currently creating a multi-line variable set of catalog items.
There are five SelectBoxes in the multi-line variable set.

KokiSugimori_0-1744952136581.png

 

Since we want to display the choices from the second SelectBox(2階層目) in such a way that they have a dependency, we have configured the settings as follows.

KokiSugimori_1-1744952438557.png

KokiSugimori_2-1744952447730.png

 

Here is where I am having problems.
I set the Reference qualifier in the third SelectBox(3階層目) as well as the second SelectBox(2階層目), but when I check from the Portal, the choices are not displayed.

 

I further checked and found that in the SelectBox(1階層目) -> Lookup SelectBox(2階層目), the dependency (Reference qualifier) works correctly and the choices are displayed, but in the Lookup SelectBox(2階層目) -> Lookup SelectBox(3階層目), not even the choices with the dependency are displayed.

 

KokiSugimori_3-1744953228015.png

KokiSugimori_4-1744953235388.png


Does anyone know of a solution?

 

Thank you in advance for your help.

20 REPLIES 20

Ankur Bawiskar
Tera Patron
Tera Patron

@Koki Sugimori 

try to add this in variable attributes of 3rd variable and see if that works

ref_qual_elements=two

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

I tried adding the following to the variable attribute of the third variable, but it did not resolve the issue.

ref_qual_elements=two

KokiSugimori_0-1744954514579.pngKokiSugimori_1-1744954521090.png

 

 

Ankur Bawiskar
Tera Patron
Tera Patron

@Koki Sugimori 

also check this link

Dependent Lookup select box is not showing the choices based on the choice selected in the previous ... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

Thank you for sharing the Knowledge article.

 

Resolution
To fix the problem, switch the lookup value field to display


I am not sure what specific resolution action to take.
I am sorry, but could you please help me?