How to set specific currency on specific catalog item

BiancaK
Tera Expert

‎08-30-2023 06:40 AM

Good Day 

 

Can someone please assist me?

 

I am trying to set a different currency on a catalog item other than USD. I don't want USD I want ZAR/R as the currency on my catalog item. I don't want to fix the issue by changing the system properties. 

 

With my current configuration I can see it is working correctly / reflecting R when the user interacts with the catalog item:

BiancaK_3-1693402564207.png

 

But once the user submits the catalog item then the currency defaults to USD:

BiancaK_4-1693402607672.png

 

 

This is what I have done thus far.

1. I have activated the ZAR currency:

BiancaK_0-1693401986317.png

2. On the catalog item record I go to the Price tab and click on the pencil / edit:

BiancaK_1-1693402205335.png

 

3. Then on the Pricing record I have the following values:

BiancaK_2-1693402272195.png

I can see that the Reference currency is set to USD. I try to change this but it just defaults back to USD not allowing me to change it. Could this be causing the issue? 

 

Any help will be appreciated.

 

 

Thank you

 

 

 

 

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New Developer_S
Giga Sage

‎08-30-2023 09:06 AM

@BiancaK 

 

 Catalog item price is set to the default type 'calculated' and the user records timezone settings are different.

 

Please find the below links which will explain more ,

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749514

https://www.servicenow.com/community/itsm-forum/price-issue/td-p/499968

 

 

Please mark my answer helpful if it solves your problem .

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BiancaK
Tera Expert
In response to New Developer_S

‎08-30-2023 01:24 PM

Hi @New Developer_S 

unfortunately, this solution does not work. I have seen these articles before. if you can please demonstrate how this has worked for you?

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New Developer_S
Giga Sage
In response to BiancaK

‎08-30-2023 02:48 PM

System Reference currency is set to USD in the system properties (All > System Properties > System Localization).

If you do not want to change the system properties, then you can customize the FX currency Configuration according to your requirement and display in session currency.This takes precedence over the global system properties.

Some more information is provided here.

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/currency/concep...

 

Please mark my answer as helpful if it fixes your problem

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