How to set Subject in Quick Messages for Email Client Template

tanz · ‎06-14-2022

Hi,

I want to change the subject from the default subject of Email Client Template when I select a Quick Message.

Please can you provide me the solution for this.

Please note that I cannot make changes to the default Email Client subject and a new subject should show whenever I select my Quick message from the Email Client.

tanz · ‎06-15-2022

Hi,

I was able to change subject through before insert and update BR in the sys_email table while sending(condition is type is send-ready).

(function executeRule(current, previous /*null when async*/) {

if(current.body.indexOf("Support Group") > -1){
current.subject =" Contant Message Failure";
current.recipients = "Support@m.com";
}

})(current, previous);

View solution in original post

Ankur Bawiskar · ‎06-14-2022

Hi,

quick message just allows you to set the Body and not subject

It's not possible as per my understanding

Subject will always come from Email client template

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

tanz · ‎06-14-2022

Hi Ankur,

We cannot change the email client format. We have a requirement to populate subject from Quick Message only. Is there any way where we can send a manual email notification from servicenow.

Ankur Bawiskar · ‎06-14-2022

@tanz

Nope not possible.

Inform your customer about this limitation.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎06-15-2022

@tanz

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader