How to set up SLA support hours for Mon-Saturday

Nisha30
Kilo Sage

Hi Guys,

 

I am creating schedules in cmn_schedule to have multiple support hours. The quickest ones MOn-Fri / Weeends are available.

But how do I create entry for MON-SAT, there is nothing in list for Mon-Sat. I thought I would add two eentriees MON-FRI  and Another only SAT (but only SAT is also not available). 

It might be silly i might bee missing something but if you could please guide

 

Thanks

1 ACCEPTED SOLUTION

Dr Atul G- LNG
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Hi @Nisha30 

 

Try this way:

 

AGLearnNGrow_0-1724922455049.png

 

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Dr. Atul G. - Learn N Grow Together
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4 REPLIES 4

Dr Atul G- LNG
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Tera Patron

Hi @Nisha30 

 

Try this way:

 

AGLearnNGrow_0-1724922455049.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Thankyou @Dr Atul G- LNG  that was really silly question though I dint notice. Thanks for highlighting.

We learn from each other.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS
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Hi @Nisha30 ,

 

You need to define the days / time in the schedules entries related list:

AndersBGS_0-1724923383292.png

When creating a new schedule, you should go to the related list and create the entries as defined. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/