Show similar tickets to fulfillers based on the ticket short description

Hi Community  We are doing a poc to show similar tickets to the fulfillers - based on the short description field input. This will help fulfillers identify accepted resolution steps from similar cases.We want to achieve this using:Primary: Predictive...

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How to report on Incident Metrics to get a count of tickets moving from a first group to another

Hi everyone,I am trying to build a report that shows a count of incidents that were initially assigned to a specific group (e.g., our Service Desk) and see exactly which assignment groups they were moved to next.I am using the incident_metric table w...

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How hidden Submit button with onLoad in Record Producer

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My PDI is in zurich ' Flow Execution ErrorOpen Context Record'

Hi Team - In my PDI getting this ' Flow Execution ErrorOpen Context Record ' in flow operations  PDI version is - zurich    can anyone please help me here 

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hyper link in showFieldMsg on load client script

How can I add hyper link using onLoad client script and g_form.showFieldMsg(for example the user will see 'click here' and it will redirect to google)My field name is: u_priferiatable name: sn_slm_case

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Translation of Table Label, where is it done?

Our client is a bilingual client that wants to use both languages in the ServiceNow Environment.  However, due to language conventions in the country in question, most translations in the table names are incorrect and require a change to the table la...

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Document Intelligence won't preview PDF

DocIntel Admin page > Use Case > Document tasks tab > when I try to load the PDF into Document Intelligence via "Open in Document Intelligence", it won't get past "The document is being prepared for display."  So, I never get the preview of the PDF s...

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Background script to update the serial number for 225 Linux servers

Hi Everyone  can someone help me to get the background script to update the serial number filed for 225 Linux servers ThanksRuthirakotti A

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The layout remains.

Following the version update (Yokohama to Australia), a button layout element remains visible. While the input screen correctly displays the submit button, the detail screen shows only the layout structure without the functional button itself. Deleti...

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ServiceNow Employee Slate Is Here — And It's Not What You Think

  When ServiceNow talks about a "next-gen employee experience," do you assume they that mean a redesign — maybe some new colors, a tidied-up portal, a few extra widgets. Employee Slate is none of that. Launched at Knowledge on May 5th, Employee Slat...

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Why should I care about MCP Servers and Tools? – Part 1

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). In this post, I'll share practical insights from a CMA's perspective on what an MCP Server is and what its tools do. This is part of a series, so I'll be posting updates as I go. In eac...

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SCCM Integration updates

Hi - We have configured SCCM integration to populate windows devices and so far, it's working fine. I have been asked to not populate IP Address, Disk, Network Adapter and Software classes for now. Is there an easy way to accomplish this? and may be ...

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3 Strike rule on Incident form automation

Hi Team , can anyone please help me on this requriemnet . In Incident Module, 3 strike rule automation needs to be implemented.If User is not responding for continuously for 3 follow-ups, Incident needs to move into resolved state automatically. Excl...

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