how to set variable field value into RITM

[BanuMahalakshmi]

HI,

I have created single line text data type variable into Service request form, this field not visible into service request form. i want to set this field value as "fulfiller<windows user id of request for>" like fulfillerrequestforuserid into RITM and SCtask.

Thanks,

Deepa

[SanjivMeher]

you can create an onSubmit client script and set the value as below

g_form.setValue('<field name>','fulfiller'+g_user.userName);

[Bhavani Shankar]

Hi @BanuMahalakshmi,

If I am understanding correctly you want to update a field in RITM record with values from catalog form, you can accomplish this with flow designer.

In flow designer with Service Catalog trigger.

1. Select the action "Get catalog variables" - Fill in the required fields accordingly

2. Next select action "Update record" - to update the RITM record with the values retrieved above.

Subsequently to update fields in SCTASK you can use the variables retrieved previously.

Please do mark helpful if this helps.