How to show a catalog item on playbook using process automation designer

[Community Alums]

We are using the process automation designer and showing them on agent workspace using playbook.

We have a requirement where in the agent needs to submit a record producer at one activity from playbook.

I tried to create new activity definition with experience type as catalog item but that is not showing anything on the playbook.

The idea is to show the fields of record producer on playbook and let the agent submit the record producer directly from playbook.

@Bimschleger Can you help me in this please

[Gaurav39]

Hi @Community Alums 

I hope you're well, just wanted you know if found the any solution to issue you were facing. I am also in similar situation where i want to show record producer in playbook

Regards,

Gaurav 

[Ludmila Spector]

Same issue - need to capture agent input and autosubmit Catalog item as part of playbook activities. Appreciate any leads 🙂

[Andre Moreira1]

Hi, everyone,

I have the same questions as well.

Could someone from the ServiceNow product team please let us know if it’s possible to display a catalog item or record producer in the playbook using Process Automation Designer?

Thanks,
Andre

[sudipta123]

Need to capture agent input and autosubmit Catalog item as part of playbook activities. I tried creating custom activity definition with UI Layout as catalog item but nothing shows up. Please advise