How to show Announcement Link on Push notification Now mobile App

[alekhyan]

HI All,

We are going to use Now Mobile app for one of our clients. In process of that we were creating Push notifications for few scenarios. Among those we want to send one Push notification to one group whenever Announcement is created in the instance. Also if there is any link given in the announcements we should be able to re-direct to that link given.

Is this feasible? if so how can i acheive this?

Thanks for help in advance!!!

Thanks,

Alekhya N

[Swapnil Soni1]

Hi,

When creating a custom push notifications for the “Now Mobile App”, the configuration need to be set up under the “ServiceNow Request Application” push applications, instead of the “ServiceNow Mobile Applications” (Which is used for Now Agent).

The steps below to configure the push notification:

1. Ensure that the you set the scope to  ServiceNow NowMobile App – Catalog Screens and Applet Launcher
2. Create Notification Message Content - Copy paste json code(link), replace 'Agent' with 'request' and '<sys_is>' with applet sys_id
3. Create the push notification Message, add created message content
4. Create the push notification and link it to the Push notification message
5. Then lastly register the configuration to the “ServiceNow Request Application”. Add the Push notification into the “Push Default Registration” Related list

for more info check this link

https://hi.service-now.com/kb_view.do?sysparm_article=KB0622333

I hope this will be useful.Mark correct or helpful.

Thanks

Swapnil

[alekhyan]

Thanks for the reply Swapnil!!!

I have configured push notifications which is working fine, But am now stuck with redirection link given on Announcement record. I can see the link in the push notification as a simple text and not clickable. I want that link on push notification which is clickable.

Thanks,

Alekhya N

[Swapnil Soni1]

Hi Alekhyan,

Great its works for you!!

And for providing a link in the notification please check this link this helps you a lot.

https://www.servicenowguru.com/system-definition/email-notifications-system-definition/email-links-u...

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/notification/concept/...

And please don't forget to mark correct or helpful.

Thanks

[Biji]

Can we create announcements on now APP?