How to show article name ,when i copy the URL of specific knowledge article from browser
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yesterday
we have Knowledge articles in ServiceNow portal ,when i copy the URL of specific knowledge article from browser URL and pasted the same in teams chat it is giving the generic name like "Knowledge Article - ServiceNow".But it should be name of the article .
For example :
i have copied Knowledge article "Instructions to raise Incident " URL from the browser and pasted in teams chat it should be "Instructions to raise Incident " rather than "Knowledge Article - ServiceNow".
Could you please help on this ?
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yesterday
HI @Rajyalakshmi
It's something related to the browser functionality. There's nothing much to do in ServiceNow.
I'm using Edge browser, and it;s working as expected for me.
Regards,
Siva
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yesterday
I think it is not related to browser ,we have HR servicenow esc portal ,in this portal i tried and copied URL of article from same browser it is giving the article name.
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yesterday
As informed by @J Siva this looks like a browser specific thing.
Did you check in edge, firefox and chrome about the behavior?
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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yesterday
I think it is not related to browser ,we have HR servicenow esc portal ,in this portal i tried and copied URL of article from same browser it is giving the article name.
