How to show article name ,when i copy the URL of specific knowledge article from browser

Rajyalakshmi
Tera Expert

we have Knowledge articles in ServiceNow portal ,when i copy the URL of specific knowledge article from browser URL and pasted the same in teams chat it is giving the generic name like "Knowledge Article - ServiceNow".But it should be name of the article .

For example :

i have copied  Knowledge article "Instructions to raise Incident " URL from the browser and pasted in teams chat it should be "Instructions to raise Incident "  rather than "Knowledge Article - ServiceNow".

Could you please help on this ?

6 REPLIES 6

J Siva
Kilo Patron
Kilo Patron

HI @Rajyalakshmi 
It's something related to the browser functionality. There's nothing much to do in ServiceNow.
I'm using Edge browser, and it;s working as expected for me.
Regards,
Siva

I think it is not related to browser ,we have HR servicenow esc  portal ,in this portal i tried and copied  URL of article from same browser it is giving the article name.

Ankur Bawiskar
Tera Patron
Tera Patron

@Rajyalakshmi 

As informed by @J Siva this looks like a browser specific thing.

Did you check in edge, firefox and chrome about the behavior?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

I think it is not related to browser ,we have HR servicenow esc  portal ,in this portal i tried and copied  URL of article from same browser it is giving the article name.