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How to show article name ,when i copy the URL of specific knowledge article from browser

Rajyalakshmi
Mega Guru

we have Knowledge articles in ServiceNow portal ,when i copy the URL of specific knowledge article from browser URL and pasted the same in teams chat it is giving the generic name like "Knowledge Article - ServiceNow".But it should be name of the article .

For example :

i have copied  Knowledge article "Instructions to raise Incident " URL from the browser and pasted in teams chat it should be "Instructions to raise Incident "  rather than "Knowledge Article - ServiceNow".

Could you please help on this ?

1 ACCEPTED SOLUTION

@Ankur Bawiskar  we can achieve this by setting Dynamic page title ,please refer for further details .Add dynamic titles to a page

 

It worked for my case.

View solution in original post

9 REPLIES 9

J Siva
Kilo Patron
Kilo Patron

HI @Rajyalakshmi 
It's something related to the browser functionality. There's nothing much to do in ServiceNow.
I'm using Edge browser, and it;s working as expected for me.
Regards,
Siva

I think it is not related to browser ,we have HR servicenow esc  portal ,in this portal i tried and copied  URL of article from same browser it is giving the article name.

Hi @J Siva ,

we can achieve this by setting Dynamic page title ,please refer for further details .Add dynamic titles to a page

 

It worked for my case.

@Rajyalakshmi 
Thanks for sharing this.