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How to show filter data in conflict related list in change request?

Nawal Kishor S2
Tera Guru

Hi All,

I want to apply the condition on conflict related list in change request form- that will show only record that conflict change state is not review, but i'm not sure how will i achieve this.

 

I searched the relationship - but not found , I' not sure how to apply the condition

please let know if anyone have ever configured or any background on this-

requirement is- Do not display the record who's state is review

 

Thanks, looking forward to your response!!!!!!

23 REPLIES 23

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Nawal Kishor S2 

 

Out-of-the-box, all changes will occur regardless of the state, which could cause conflicts. The reason for this is that it might be easier to track what went wrong later on. Therefore, filtering here is not recommended

 

AGLearnNGrow_0-1746013943422.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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@Dr Atul G- LNG  is there any way to configure this?

Hi @Nawal Kishor S2 

 

I don’t think it’s possible. The reason is that the conflict is part of a separate module, which comes with many other utility calculations. Making changes to this is not that simple and could impact the upgrade as well

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

@Nawal Kishor S2 

Simply right click -> Configure List Control -> There you can add default filter

How to set Default Filter on related list for all users 

You need to do this when that related list is visible for you as an admin

Also check this

Create a default filter for a related list 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader