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04-05-2019 02:22 AM
Can anyone help me for how i can add the knowledge base section on the task.
so as i got the screenshot just like that i want to add the same knowledge base section on the task.
Thank you,
Ankit.
Solved! Go to Solution.
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04-05-2019 04:04 AM
1.on left navigation -->table configuration
click new and fill details as shown in screen shot above
2.on catalog task form right click configure-->form layout
drag knowledge filed on form
3.again configure-->formlayout create new section from forms and section filed and name in knowledge base and add contextual search result filed to that section
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04-05-2019 02:27 AM
on incident form or sc_task form .?
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04-05-2019 02:30 AM
On the sc_task form
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04-05-2019 03:32 AM
1.on sc_task-->cofigure form layout add knowledge filed-->save
on sc_task-->configure form layout add new section name knowledge base
drag contextual search result filed into that section-->save
2.navigate table configuration create one on catalog task table like below
check knowledge check box and save the form you will get results in section
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04-05-2019 03:46 AM
Can you please tell me the steps in a bit brief ?