How to show knowledge base article on the task ?

Community Alums
Not applicable

Can anyone help me for how i can add the knowledge base section on the task.

so as i got the screenshot just like that i want to add the same knowledge base section on the task. 

find_real_file.png 

 

Thank you,

Ankit.

 

1 ACCEPTED SOLUTION

1.on left navigation -->table configuration 

click new and fill details as shown in screen shot above

2.on catalog task form right click configure-->form layout 

drag knowledge filed on form 

3.again configure-->formlayout create new section from forms and section filed and name in knowledge base and add contextual search result filed to that section

 

View solution in original post

5 REPLIES 5

Nirosha Uddandi
Kilo Guru

on incident form or sc_task form .?

 

Community Alums
Not applicable

On the sc_task form

Nirosha Uddandi
Kilo Guru

1.on sc_task-->cofigure form layout add knowledge filed-->save

on sc_task-->configure form layout add new section name knowledge base

drag contextual search result filed into that section-->save

2.navigate table configuration create one on catalog task table like below

find_real_file.png

 

check knowledge check box and save the form you will get results in section

Community Alums
Not applicable

Can you please tell me the steps in a bit brief ?