How to show knowledge base article on the task ?

Community Alums · ‎04-05-2019

Can anyone help me for how i can add the knowledge base section on the task.

so as i got the screenshot just like that i want to add the same knowledge base section on the task.

Thank you,

Ankit.

Nirosha Uddandi · ‎04-05-2019

1.on left navigation -->table configuration

click new and fill details as shown in screen shot above

2.on catalog task form right click configure-->form layout

drag knowledge filed on form

3.again configure-->formlayout create new section from forms and section filed and name in knowledge base and add contextual search result filed to that section

View solution in original post

Nirosha Uddandi · ‎04-05-2019

on incident form or sc_task form .?

Community Alums · ‎04-05-2019

On the sc_task form

Nirosha Uddandi · ‎04-05-2019

1.on sc_task-->cofigure form layout add knowledge filed-->save

on sc_task-->configure form layout add new section name knowledge base

drag contextual search result filed into that section-->save

2.navigate table configuration create one on catalog task table like below

check knowledge check box and save the form you will get results in section

Community Alums · ‎04-05-2019

Can you please tell me the steps in a bit brief ?