How to show only incidents created by currently logged in user?
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12-13-2024 02:10 AM
Hi,
I am in a scenario to show only logged-in user-created incidents. I tried it, but it is not working. Kindly help.
if(current.sys_created_by == gs.getUserID()){
answer = true;
}
else{
false;
}
Regards
Suman P.
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12-13-2024 02:12 AM
Hi @Community Alums
Where you want to show these incidents?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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12-13-2024 02:13 AM
Hi @Dr Atul G- LNG,
When I am in the list view, I should see only the incidents created by the logged in user.
Regards
Suman P.
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12-13-2024 02:15 AM
Hi @Community Alums
You can create filter and put created by dynamic Me.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-13-2024 02:20 AM
If you use ACL's for this, you are always only seeing your own incidents and none other. Next to that: use the conditions. 'opened by is dynamic me' can be used as a condition instead of scripting it.
Also: your script is handling 'sys_created_by' as a reference field to check if it's the current logged in user. That will never work, because sys_created_by is a string field.
If you just want to show someone a list of their own incidents, create a menu item 'my incidents' and set the condition to 'is dynamic me'. Your ACL will cause big issues with people having to watch or report on the incident table.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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