How to show process flow formatter for certain catalog items and hide the rest

AW1
Tera Contributor

There is a process flow formatter on the request item form. It shows on all items in sc_req_items. We'd like to only show it for certain request items for certain catalog item, not all of them. Is it possible to achieve it?

2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Amy,

you can have condition on your process flow formatter

you need to add that condition for all the flow formatter records

example below:

find_real_file.png

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

nitish
Kilo Expert

Hi,

 

As per condition and table you can show hide process flow. Here in your case table name is same so, find one identifier like, catalog item name, short description or custom name . something which is unique for your item where you want to show process flow. 

View solution in original post

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Amy,

you can have condition on your process flow formatter

you need to add that condition for all the flow formatter records

example below:

find_real_file.png

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar , 

If there are 2 process flow for an application.

So i need to show different flow depending on a field value.

it seem like not working, all the step displaying, regardless of the field value.

can i hide the entire process flow ? eg : type = A.

i was thinking may be i can hide the section (contain process flow), however, there is no name for this section, in that case how to hide this section ? or hide the process flow?

Thank you very much.

 

 

Hi,

I haven't seen 2 process flows formatter for single table

but if you still require then you can try playing around with the hiding using DOM manipulation if it doesn't work straight.

Note: DOM is not recommended

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

nitish
Kilo Expert

Hi,

 

As per condition and table you can show hide process flow. Here in your case table name is same so, find one identifier like, catalog item name, short description or custom name . something which is unique for your item where you want to show process flow.