Can anyone help me in how to show RITM number in short description on change request form.
To auto populate Change Request Planned Start Date depending upon the RITM creation date
aAs mentioned in below screen shot the highlighted fields should get auto populate when the User select the option in Catalog Item @Ankur Bawiskar @BharathChintala @Anil Lande @Sumalatha Y @mattystern @SatyakiBose @asifnoor @Pradeep Sharma
as the Impact Business Unit field is refered to a below mention varaible
in the data lookup table when the User selects Group then the Local/Regional CAB field should populate Regional CAB other wise it should populate Local CAB
Hi @Arjun Reddy Yer ,
In the screenshot above you haven't created any GlideRecord reference for change record, but you are calling a variable called "changeGlideRecord", so it's throwing error in that step of work flow.
If you want to create a change Request along with the Task, You should write code something like this.
var changeGlideRecord = new GlideRecord();
changeGlideRecord.initialize();
changeGlideRecord.short_description = current.number + 'Standard Change Request for Firewall Change Request';
changeGlideRecord.satrt_date = current.created.addDays(11);
/* Populate all the change field values here like this*/
....
....
changeGlideRecord.insert();
For the Local/Regional CAB field, as you said the company is a reference field, there should be some criteria to identify which is the group company and which is not. If you can share us that we can help in writing the logic to populate the Local/Regional CAB fields.
Thanks,
Anvesh
got below error when tried to populate Change Request number in SCTASK Short Description field
and
task.business_unit=current.variables.YOUR VARIABLE NAME;
task.cab_field=current.variables.YOUR VARIABLE NAME; (Variable is a Look up Data Table as in the list Coampany there is Single company name and Group Company Name if the User select Single Company Name then CAB Field must be Local CAB other wise it will be Regional CAB need to select automatically)
