How to show RTIM Variables on SC tasks

Sachithananda 1 · 3 weeks ago

Tried to add Variable editor on the sc task form but its not populating variabl;es on the form both native view ans SOW!

Tanushree Maiti · 3 weeks ago

Hi @Sachithananda 1

Cause

Catalog variables may not appear on Service Catalog Task (SC Task) forms for one of the following reasons:

The variable is not marked as Global, so it only shows on the RITM form.
A Client Script or UI Policy is unintentionally hiding the variable on the SC Task form.

Resolution

1. Variable Visibility Configuration ("Global")

Ensure the variable is marked as Global so it appears across all relevant forms, including SC Task. To enable this:

Go to the variable definition.
Click the gear icon (form layout).
Add the Global column.
Set Global = true for the variable.

2. Check for Client Scripts or UI Policies

Client scripts or UI policies may be hiding the variable on the SC Task form. If this is suspected:

Disable or adjust any scripts or policies that may target the variable during SC Task rendering.

Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2469045

https://www.youtube.com/watch?v=lpsUR9Wx7FA

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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View solution in original post

Huynh Loc · 3 weeks ago

Hi @Sachithananda 1 ,

Please make sure the variables are populated in the Selected section of the Create Catalog Task action, unless the variable is not present on the catalog task form.

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Sachithananda 1 · 3 weeks ago

I tried to create tasks manually for a RITM

Huynh Loc · 3 weeks ago

Setting the catalog variable "Global" property to "true" will help you fulfill this case.

Huynh Loc · 3 weeks ago

Otherwise,

If you want to show the variable on sc_task, you need to set the catalog variable "Global" property to "true".

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