How to show RTIM Variables on SC tasks

[Sachithananda 1]

How to show RTIM Variables on SC tasks

Tried to add Variable editor on the sc task form but its not populating variabl;es on the form both native view ans SOW!

[Tanushree Maiti]

Hi @Sachithananda 1 

Cause

Catalog variables may not appear on Service Catalog Task (SC Task) forms for one of the following reasons:

1. The variable is not marked as Global, so it only shows on the RITM form.
2. A Client Script or UI Policy is unintentionally hiding the variable on the SC Task form.

Resolution

1. Variable Visibility Configuration ("Global") 

Ensure the variable is marked as Global so it appears across all relevant forms, including SC Task. To enable this:

• Go to the variable definition.
• Click the gear icon (form layout).
• Add the Global column.
• Set Global = true for the variable.

2. Check for Client Scripts or UI Policies 

Client scripts or UI policies may be hiding the variable on the SC Task form. If this is suspected:

• Disable or adjust any scripts or policies that may target the variable during SC Task rendering.

Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2469045

https://www.youtube.com/watch?v=lpsUR9Wx7FA

[Ankur Bawiskar]

@Sachithananda 1 

OOTB sc_task workspace view has variable editor added on form view

Check that if it's there -> you can check any catalog task and see in native by going to Workspace view

Also since you are creating manually the variables won't be associated directly

You need to add linkage between the variable and task in this table "sc_item_variables_task"

Adding Variables to a Task via a script instead of using the slush bucket within a workflow for a Ca... 

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