How to show the name of the service offering instead of the sys_id

[Alon Grod]

Hi,

I have the field 'configuration item' reference to cmdb_rel_ci on my incident table.
When I try to choose a configuration item, it shows me the name and the sys_id, when I choose on of the CI"s and the field is populating with the sys_id instead of the CI's name. In addition, when I click on the search symbol and choose a CI, the field is populating with CI"s date created. all the fields on the cmdb_rel_ci table are display = false.
How can I show and populate just the name of the CI?

When clicking on the CI field:

After choosing CI (without search):

 

 When clicking on search:

After choosing CI from the search:

 

 

[Alon Grod]

@Prince Arora 

[Prince Arora]

@Alon Grod 

As mentioned by the Anil, please refer the table "cmdb_ci" instead of "cmdb_rel_ci"

[Anil Lande]

Hi,

Looks like display value on your reference table is not set correctly.

Check dictionary of your table and make Name column as display true.

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administr...

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administr...

[Anil Lande · Accepted solution]

Hi,

As you are referring table 'cmdb_rel_ci' in your configuration, no field is set as Display true by default. It will select the record from relationship table not from configuration Item table. If you want to show Parent/Child name in selected record then set parent as Display true.

Can you please explain why you are using this table as reference?

If you want to select configuration item in the fiedl then refer 'cmdb_ci' table instaed of 'cmdb_rel_ci'.