how to skip the state in the process flow

[kamleshrathore]

on the process flow i have states in idea form like draft,submitted ,accepted,completed.so

when i click on the reject button then it should go to rejected state from submitted state with

skipping the accepted and completed state.but accepted and complted state also getting

tick mark at rejected state .and my requirement is when i click on reject button then@

it directly should go to rejected state without tick mark on ccepted and completed state.

i am attaching the screen shot:

[Chuck Tomasi]

Hi Kamlesh,

This came up earlier this week. I don't believe the process flow formatter is designed to skip states. It is meant to be a representation of a linear process. From a user perspective, it might be confusing to see check, blank, blank, blank, check. That doesn't look too linear to me. Is there a way to go back? Did I miss something somewhere?

All process flow formatter records have an order to not only state where they are placed, but also indicate that a condition met on a higher order process auto-completes those before it.

Process Flow Formatter - ServiceNow Wiki

If would like to request that the behavior changes, we have a way to do that. We DO listen. 🙂

Enhancement requests: Tell us how you would improve the ServiceNow product

[priyansh]

Hi Chuck,

I am currently working on Rome version and on rm_release table its configured that when a record is moved to cancelled state it moves from current state ex-draft to cancelled skipping the mid states i.e. it does tick all the states in mid.

i want to configure the same for change records.

[Manasa_116]

Hi Priyansh,

We are trying to implement the same. Can you share the solution please?