How to stop auto creation of SC Task once a reqitem is created.

Chandra Shekha1 · ‎02-03-2020

Hi all,

Once I am creating an SR or Placing order for an item, Request got created and for that item RITM also got created but at the same time SC task is also getting created, I do not want SC task to be automatically created, I want to create it manually.

can anyone help me to stop the creation of SC Task once reqitm is created

Regards

Chandra Shekhar

Alberto Consonn · ‎02-03-2020

Hi Chandra,

you have to check the OOTB Workflow in the sc_req_item table used for your Catalog Item, example:

You will find the Workflow Activities "Catalog Task":

You can customize the Workflow as per your requirement (delete the Catalog Task creation), in this way they will not be created automatically.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

View solution in original post

sushma · ‎08-03-2022

I have a requirement where I don't want REQ to be created only I want RITM to be created directly.