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How to stop notification to the user who added comment via external portal

Sakshi10
Mega Contributor

‎11-15-2023 04:10 AM

Hi,

 

There is a requirement like our serviceNow is integrated with the external portal. Whenever any user added comment via portal in serviceNow it's updated with the name as portal. 

I need to find out the user name who added that comment and to stop sending notification to that particular user.

Could you please assist.

Thanks in advance.

Sakshi

 

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1 REPLY 1

Abhi13
Giga Guru

‎11-20-2023 03:17 AM

Hi @Sakshi10 ,

Can you share the screenshots of the current scenario ?

 

Thanks,

Abhishek

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