How to sync REQ and RITM states with sc_task

[Nisha30]

Hi,

How do we achieve these use cases

1. When there is single sc_task , the state of sc_task should be synced with RITM/REQ (example if sc_task state is closed incomplete REQ/RITM state= closed incomplete and like wise)

2. when multiple sc_task are there and they have different closed states (REQ/RITM) state = Closed Incomplete)

3. But when multiple sc_task are there and they all have same closed states, then REQ/RITM also should have same closed states(example: sc_task 1 , sc_task 2, sc_task 3 they all have closed incomplete , then REQ/RITM also should have closed incomplete 

Any leads how to achieve this via script will be helpful.

Thanks

[Community Alums]

Hi @Nisha30 ,

There is no straight way to do this, you can find some guidance from :https://www.servicenow.com/community/developer-forum/help-with-business-rule-to-sync-ritm-state-with...

[Community Alums]

Hi @Nisha30 ,