How to tag a user in work votes via business rule

[e_wilber]

How do you tag a specific user via a business rule when you update the work notes field? Simply hard coding @full_name wouldn't work if there are multiple users with the same name. You can't @ their email address or user ID either.

[vaishali231]

hey @e_wilber 

In ServiceNow, @mentions don’t work using names, emails, or sys_ids directly. That’s why hard-coding @Full Name fails when multiple users share the same name, and using email or user ID doesn’t trigger a mention.

Tag the Assigned to user when updating work notes.

Business rule :

(function executeRule(current, previous) {

    if (!current.assigned_to.nil()) {
        var userSysId = current.assigned_to.toString();

        current.work_notes =
            "Please review this update " +
            "@[sys_user:" + userSysId + "]";
    }

})();

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Regards
Vaishali Singh

[Chaitanya ILCR]

Hi @e_wilber ,

here is how to do it

you can replace the gs.getUserID() with target user's sysid and gs.getUserDisplayName() with displayName of the target user and 

'@['+gs.getUserID()+':'+gs.getUserDisplayName()+']'

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya