How to track the page a user was on before clicking a link

[Udhayakumar_30]

We want to explore whether it’s possible to track the specific page or catalog item a user is viewing when they click a particular link or item within the Employee Center. The goal is to understand the user's journey — essentially, "Where did the user come from?" .  For reference:

• Can we identify which Knowledge Base Article (KBA) a user is reading when they click the “Get Support” link in the navigation? If a large number of users are navigating to support from a specific KBA, it could signal that the article is unclear or unhelpful and may need to be revised.

• Can we determine if users are submitting incident requests after viewing an announcement about an outage? This might indicate that the announcement didn’t communicate the necessary information effectively.

[Swapna Abburi]

Hi,

Have you explored user experience analytics module for employee center?

[Ankur Bawiskar]

@Udhayakumar_30 

you can't track everything.

you can use this table - sys_ui_navigator_history

If my response helped please mark it correct and close the thread so that it benefits future readers.